UPDATED SHIPPING & DELIVERY INFORMATION AS OF APRIL 22, 2020:
Logistical challenges worldwide are affecting estimated ship dates delivery times for parcels.
A note from our shipping provider: “Canada Post is proud to continue providing an essential service to Canadians as everyone does their part to stop the spread of the virus. Our top priority from the start has been to ensure we are doing everything possible to keep our people, and the communities we serve, safe. That has meant implementing significant changes right across our operations, following the guidance of national and local public health authorities. We’re experiencing delays as we put safety first.”
WHERE DOES NEOS MEDSPA AND TRAINING INSTITUTE SHIP TO?
Neos MedSpa and Training Institute uses Canada Post services for all shipments and only ships within Canada. Our fulfillment centre is based in Edmonton, AB. We ship using Canada Post to ensure a timely delivery of orders to all Canadian addresses – and to provide the highest levels of customer satisfaction.
We offer flat rate shipping of $15 on all orders under $100 and FREE shipping on all orders over $100 before taxes. Applies to any size order shipped within Canada.
Orders are shipped same day if placed before 1 p.m. MST/MDT (3 p.m. EST/EDT)*.
*Excludes weekends and holidays. In-stock items only.
**Exact delivery service standards exist for every origin-destination combination. Consult the Canada Post website for details at canadapost.ca/delivery tool.
HOW CANADA POST DELIVERS ITEMS WITHIN CANADA
Canada Post’s delivery processes vary, depending on population density and network infrastructure. Using the Signature delivery option also changes how mail is delivered to a postal address, as this item requires face-to-face delivery.
DELIVERY STANDARDS WITHIN CANADA
Delivery standards represent the expected transit time from deposit to delivery for items tendered before the local cut-off time; only Business Days are included in the calculation. Deposits on days other than Business Days are considered as being accepted on the next Business Day.
Local
Where an item moves within a major centre, city, town or village. For example: Edmonton to Edmonton
Regional
Where an item moves within a region. For example: Edmonton to Vancouver (Western Region).
National
Where an item moves between regions. For example: Edmonton to Charlottetown.
Business Day means a day other than Saturday, Sunday, a statutory holiday and any day normally observed as a holiday by Canada Post. For your convenience and to summarize delivery standards, we have created zones for services provided within Canada. The zones are defined as Local, Regional and National. Detailed delivery standards (lane by lane) are available at canadapost.ca/deliverytool.
SHIPPING DAYS
Monday thru Friday, excluding Canada Post holidays and Family Day
Processing time: Orders received before 1 p.m. Mountain Standard/Daylight Time (3 p.m. Eastern) are processed the same day. Orders received after 1 p.m. MST/MDT (3 p.m. EST/EDT) are processed the next business day. Orders received on Saturday and Sunday are processed by the close of business Monday.
Domestic Delivery Time – Orders shipped to western Canada can be expected within 1 – 3 business days. Orders shipped to eastern Canada generally take 3 – 7 business days. For quicker delivery, priority Next A.M. and Xpresspost services are available. All delivery times are estimates. The total delivery time needed to deliver your package may be longer. https://neosmedspa.medicalskincare.ca/ is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email from kelly@neoswellnessspa.com.
In accordance with Canadian Federal/Provincial holidays, Neos MedSpa and Training Institute orders will not be shipped on the following days of the 2020 calendar:
January 01
February 18
April 19
April 22
May 20
July 01
August 05
September 02
October 14
November 11
December 24 after 1pm MST/MDT
December 25 and 26
December 27 after 1pm MST/MDT
December 31 after 1pm MST/MDT